Serenity Companions

Terms of Service

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These Terms of Service ("Terms") govern your use of the Serenity Companions website at https://serenitycompanions.com.au and the in-home care services provided by Serenity Companions Pty Ltd ("Serenity Companions", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Us

Serenity Companions Pty Ltd is a private in-home care provider operating in Melbourne's South East and Bayside regions, Victoria, Australia. We provide companionship, personal care, domestic assistance, and related support services to elderly individuals and people living with disabilities.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

  • Use the website in any way that violates applicable Australian laws or regulations
  • Transmit any unsolicited or unauthorised advertising or promotional material
  • Attempt to gain unauthorised access to any part of our website or systems
  • Introduce viruses, malware, or other harmful material to our website
  • Reproduce, duplicate, or exploit any part of our website without our express written permission

3. Service Enquiries and Bookings

Submitting an enquiry through our website or contacting us does not constitute a binding service agreement. A service agreement will only be formed when both parties have agreed to the terms of care in writing, including the specific services, schedule, and fees.

We reserve the right to decline any service request at our discretion, including where we are unable to safely or appropriately meet a client's care needs.

4. Fees and Payment

Our service fees are provided upon enquiry and are subject to change. Current rates are based on the NDIS and aged care pricing schedules effective from 1 July 2026. All fees are quoted in Australian dollars (AUD) and are inclusive of GST where applicable.

Payment terms will be set out in your individual service agreement. Invoices are payable within the timeframe specified on the invoice. Late payments may incur additional charges as outlined in your service agreement.

5. Cancellations and Changes

Cancellation and rescheduling policies will be outlined in your individual service agreement. In general, we request at least 24 hours' notice for cancellations or changes to scheduled visits. Short-notice cancellations may be subject to a cancellation fee as specified in your agreement.

6. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is owned by or licensed to Serenity Companions Pty Ltd and is protected by Australian copyright law. You may not reproduce, distribute, or use any content from this website without our prior written consent, except for personal, non-commercial use.

7. Disclaimer of Warranties

Our website and its content are provided on an "as is" basis. While we take care to ensure the accuracy of information on our website, we make no warranties or representations about the completeness, accuracy, or reliability of any content. We reserve the right to modify or remove content at any time without notice.

Information on this website is general in nature and does not constitute medical, health, or professional advice. Always seek appropriate professional advice for your individual circumstances.

8. Limitation of Liability

To the maximum extent permitted by Australian law, Serenity Companions Pty Ltd will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or services. Our liability for any claim arising in connection with our services is limited to the fees paid by you for the specific service giving rise to the claim.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party websites. Accessing third-party websites is at your own risk.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on our website. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

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