Frequently Asked Questions

Question 1

How do I arrange care for my loved one?

Accepted Answer

Call us on 1300 169 427 or send an enquiry through our Contact page. We'll have a no-obligation conversation, conduct a care assessment, and match the right carer. There's no pressure — just an honest chat about how we can help.

Question 2

Do I need NDIS funding or a government package to use your services?

Accepted Answer

No. Serenity Companions is a 100% private pay service. You don't need NDIS funding, a Home Care Package, or any government approval. No waitlists, no bureaucracy — just care when you need it.

Question 3

How quickly can care start?

Accepted Answer

In many cases we can arrange care within a few days of your initial enquiry. For urgent situations, please call us directly on 1300 169 427.

Question 4

What areas of Melbourne do you service?

Accepted Answer

We service Melbourne's South East and Bayside regions. Please contact us on 1300 169 427 to confirm whether we cover your specific suburb.

Question 5

What services do you provide?

Accepted Answer

We offer Overnight Care (inactive sleepover and active overnight), Personal Care, Meal Preparation, Social Support & Companionship, Domestic Assistance, Shopping Assistance, Post-Hospital Discharge Care, and Respite Care. Each service is tailored to the individual client's needs.

Question 6

How much does in-home care cost?

Accepted Answer

Our rates start from $83.00/hr for personal care and support services on weekdays. Costs vary depending on the type of care, hours required, and days of the week. Contact us for a personalised care plan and quotation.

Question 7

Are your rates different on weekends and public holidays?

Accepted Answer

Yes. Personal Care and support services are $83.00/hr Mon–Fri, $111.60/hr on Saturdays, $131.20/hr on Sundays, and $168.90/hr on public holidays. Registered Nurse rates are $157.20/hr Mon–Fri. Contact us for a full quote.

Question 8

How much does overnight care cost?

Accepted Answer

Inactive overnight (sleepover) care is a flat $436.00 per night, any day of the week. Active overnight care starts from $796.00 Mon–Thu, $935.20 on Fridays, $1,111.80 on Saturdays, $885.80 on Sundays, and $1,481.60 on public holidays.

Question 9

Are your carers police-checked and trained?

Accepted Answer

Yes. All Serenity Companions carers are thoroughly screened, police-checked, and trained before they begin working with clients.

Question 10

Do you provide care for people living with dementia?

Accepted Answer

Yes. Our carers are trained in dementia care and complex care needs. We provide patient, consistent, and compassionate support.

Still have questions?