What We Offer
Care Services Tailored to Your Loved One
Every person is different, and so is every care plan. We offer a comprehensive range of private in-home care services across Melbourne's South East and Bayside — each delivered by compassionate, trained carers who genuinely care about the people they support.
All services are available to private self-funded clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants. Families and case managers aren't limited by how care is funded.
Transparent Pricing
Personal care rates starting from $83 per hour
Rates vary based on the time of day, day of the week, and the level of support required. We'll provide a clear, personalised quote with no hidden fees.
Private Schedule of Fees
Effective July 2026 · All prices in AUD · GST excluded where applicable
Hourly Rates — Active Shifts
| Service Type | Mon–Fri | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|
| Personal Care, Domestic Assistance, Social Support, Respite, Meal Preparation | $83.00 | $111.60 | $131.20 | $168.90 |
| *Accompanied Activities up to 25km | $95.00 | $123.60 | $143.20 | $180.40 |
| *Accompanied Activities 25km+ | $107.00 | $135.60 | $155.20 | $192.40 |
| Nursing | $157.20 | $202.50 | $234.70 | $312.10 |
| Weekday Evening Personal Care (8pm–12am) | $88.00 | — | — | — |
Overnight Care(10pm – 6am)
| Service Type | Mon–Thu | Friday | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|
| Inactive Overnight | $436.00 | $516.40 | $623.00 | $489.40 | $877.60 |
| Active Overnight | $796.00 | $935.20 | $1,111.80 | $885.80 | $1,481.60 |
Terms & Conditions
- •A minimum service duration of two (2) hours applies. Services requested for less than two hours may attract a 20% surcharge.
- •Travel is charged at $1.80 per km.
- •Services cancelled within 24 hours of the scheduled commencement time may incur the full scheduled charge.
- •Prices quoted exclude GST where applicable. Any applicable GST will be disclosed prior to service commencement.
- •Urgent and short-notice care may be available subject to staffing capacity and may attract additional charges.
- •Serenity Companions can provide tailored quotations for clients requiring ongoing 24-hour care arrangements. Pricing will depend on individual care requirements, staffing ratios and clinical complexity.
- •*Accompanied activity services relate to when a support worker accompanies the client on the visit. As per the Support at Home (SAH) claiming guideline, the transport costs cannot be reflected as a separate line item. This service is a blended service which includes the travel component.
- •**Overnight care rates apply from 10pm to 6am.
Need a personalised quote or have questions about your specific situation?
Inactive & Active
Overnight Care
"Rest easy knowing your loved one is safe through the night."
Our overnight care service provides families with genuine peace of mind. Whether your loved one needs a carer present but sleeping (inactive overnight care) or requires regular assistance and monitoring throughout the night (active overnight care), we tailor our support to exactly what is needed.
What's included
- Inactive overnight — carer sleeps on-site, available if needed
- Active overnight — regular checks, repositioning, and assistance
- Medication reminders and administration support
- Assistance with toileting and personal care during the night
- Emergency response and family communication
- Morning routine assistance before day shift begins
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Continuous Around-the-Clock Support
24-Hour Care
"Reliable care at every hour, planned around your family."
Our 24-hour care service provides continuous, coordinated support so your loved one can remain safe and comfortable at home while your family has help whenever it is needed.
What's included
- Day and night support tailored to your loved one
- Personal care, meals, mobility, and daily routine assistance
- Overnight supervision and responsive support
- Consistent care teams coordinated by a dedicated case manager
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Dignified Daily Support
Personal Care
"Compassionate assistance with the routines that matter most."
Personal care is delivered with the utmost dignity and respect. Our carers understand that these are deeply personal moments, and they approach every interaction with warmth, patience, and professionalism — helping your loved one feel their best every day.
What's included
- Bathing, showering, and personal hygiene
- Dressing and grooming assistance
- Oral hygiene and skin care
- Continence management and support
- Mobility assistance and transfers
- Medication prompting and reminders
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
A Comfortable, Clean Home
Home Support
"Keeping the home safe, tidy, and welcoming."
A clean and organised home makes a real difference to wellbeing. Our home support service takes care of the household tasks that have become difficult, so your loved one can focus on enjoying their home rather than worrying about maintaining it.
What's included
- Vacuuming, mopping, and general cleaning
- Laundry, washing, and ironing
- Changing bed linen and making beds
- Tidying and organising living spaces
- Dishwashing and kitchen cleaning
- Light garden maintenance and outdoor tidying
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Nourishing, Home-Cooked Meals
Meal Preparation
"Good food, prepared with care and tailored to your tastes."
Nutrition plays a vital role in health and happiness. Our carers prepare fresh, balanced meals that respect individual dietary requirements, cultural preferences, and personal tastes — making mealtimes something to look forward to rather than a challenge.
What's included
- Breakfast, lunch, and dinner preparation
- Meal planning and grocery list assistance
- Dietary and nutritional requirement management
- Cultural and personal food preferences respected
- Assistance with eating and drinking if required
- Kitchen safety and food hygiene maintained
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Errands & Grocery Support
Shopping Assistance
"Staying stocked up and independent, without the stress."
Maintaining independence includes being able to get the things you need. Our shopping assistance service supports clients to continue making their own choices — whether that means accompanying them to the shops or handling errands on their behalf.
What's included
- Accompanied grocery and retail shopping
- Independent shopping on the client's behalf
- Prescription collection from pharmacy
- Banking and post office errands
- Online shopping assistance
- Carrying, unpacking, and storing purchases
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Recovery at Home
Post-Hospital Discharge Care
"A safe, supported transition from hospital back to the comfort of home."
Coming home after a hospital stay can be a vulnerable time. Our post-hospital discharge care service provides the hands-on support needed to ensure a smooth, safe recovery — reducing the risk of readmission and giving families complete peace of mind during the transition.
What's included
- Collection from hospital and safe transport home
- Medication management and prescription collection
- Wound care monitoring and hygiene support
- Assistance with mobility, transfers, and rehabilitation exercises
- Meal preparation and nutritional support during recovery
- Coordination with healthcare providers and family members
- Monitoring for changes in condition and escalation if needed
- Companionship and emotional support throughout recovery
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Relief for Family Carers
Respite Care
"Time to recharge — because caring for a carer matters too."
Family carers do an extraordinary job, but everyone needs a break. Our respite care service steps in so that primary carers can rest, attend appointments, travel, or simply take time for themselves — knowing their loved one is in safe, compassionate hands.
What's included
- Flexible short-term and regular scheduled respite
- Full continuity of care during the carer's absence
- Personal care, domestic assistance, and companionship
- Overnight and weekend respite available
- Emergency and short-notice respite where possible
- Detailed handover and communication with the primary carer
- Support for clients with dementia and complex care needs
- Tailored to the existing care routine to minimise disruption
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Meaningful Connection
Companionship
"A friendly face and genuine conversation — every visit."
Loneliness and social isolation have a profound impact on health and quality of life. Our companionship service provides regular, meaningful visits from a warm and engaging carer — someone who takes a genuine interest in your loved one's life, stories, and interests.
What's included
- Regular one-on-one visits and conversation
- Shared activities, hobbies, and interests
- Reading, games, puzzles, and crafts
- Gentle walks and outings
- Support with technology to stay connected with family
- Emotional support and a consistent, trusted presence
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Self- & Plan-Managed Participants
NDIS Support
"Quality support for NDIS participants — on your terms."
We support NDIS participants who are self-managed or plan-managed. Our services cover daily personal activities, household tasks, community and social participation, and transport — all delivered with the same compassion and consistency we bring to every client.
What's included
- Daily personal activities and personal care
- Household tasks and home support
- Community and social participation
- Transport to appointments and activities
- Pricing aligned to the NDIS Price Guide
- Service agreements prepared before supports commence
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Choose Your Own Care Team
Self-Managed Support at Home
"More control over your care, with the right support behind you."
If you've been assessed for Support at Home, self-management lets you choose your own care team and have more say over how your funding is spent. We work with an approved provider who handles the funding and compliance — you get Serenity Companions delivering your care, matched to you personally.
What's included
- Care delivered by your chosen Serenity Companions team
- Funding and claims managed by our approved provider partner
- Full visibility of who's coming and when, through our Family App
- Flexibility to adjust services with 24 hours' notice
- Direct access to our team — not a call centre
- No lock-in contract
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.
Pricing
Transparent, Personalised Pricing
We believe in clear, honest pricing with no hidden costs. Every care plan is unique, so we tailor our pricing to your loved one's specific needs. Contact us or use our chat widget for a quick pricing guide — we're happy to help.
Terms & Conditions
- Personal Care, Domestic Assistance, Shopping, Social Support, Meal Preparation and Respite.
- Travel charged at $1.80 per km when applicable.
- Cancellations within 24 hours may incur full charges.
- Overnight shifts apply between 10pm and 6am.
- GST may apply to non-clinical services.
- Tailored 24/7 care packages available upon request.
Let's Talk
Not sure which service is right?
We'll take the time to understand your family's situation and recommend a care plan that truly fits — no pressure, no jargon, just an honest conversation.
Connection & Companionship
Social Support
"Meaningful company that brightens every day."
Loneliness and social isolation can have a profound impact on health and quality of life. Our social support service goes beyond task-based care — our carers build genuine relationships, engage in meaningful conversation, and help clients stay connected to the activities and people they love.
What's included
Available to private clients, Support at Home (SAH) clients, and NDIS self- and plan-managed participants.